After Sales Service
How can I enter your distributor site?
Transpak distributor site is an exclusive service to our distributors who are the only ones having the right to access the distributor site.
Lost your username and password? Please contact our sales representatives and we will send you information shortly.
What should I do when I have problems with your machines?
Please contact us immediately with the machine serial number and the problem details. The more information you provide the better we can understand the problems and the sooner we can solve them. Your information is always very important to us in improving our products.
What kind of technical supports do you offer to your distributors?
We provide our distributors with the following technical supports:
(a) Detailed documentation including operation manual, parts list, and technical "Questions & Answers"
(b) Free technical training in Taiwan
(c) On-site training
(d) Technical seminars
More details are available on request.
You place your order and we do the rest!
What other supports do you offer to help your distributors to promote Transpak products?
We offer comprehensive marketing materials, such as product videos, catalogues, product presentations, etc. to help our distributors. Meanwhile, according to different industry needs, we provide the most professional consultation and service to help our distributors grow.
Where can I find the operation video of Transpak products?
If you are already our distributors, you may download the video from DISTRIBUTOR SITE. Or you may also link to our YouTube Transpak Equipment Corp. channel to view the video.
Due to the time difference, when can we expect to receive your reply?
We always reply within 24 hours after receiving your inquiry. It is our pleasure to assist you.