Quality / Warranty / Certificates
What is your warranty policy?
We offer 24-month warranty starting from the on board date. Only very few spare parts have shorter warranty due to suppliers’ policies. Details on request.
What is your “Sales Return” policy?
- Sample order: if you are not satisfied with the quality, we accept sales return within 4 months and will refund you the full amount. That means you have no risk to test our products.
- Regular order: if you consider that our machine has fatal defects and cannot be repaired, you can return the machine within one year from the on board date. We will replace with a new machine. You can rest assured to purchase our products.
How do you ensure the quality of your products?
All of our machines are manufactured under our strict quality standards. The machines are also well tested before delivery; therefore, customers will receive the “ready-to-use” machines.
With Transpak, you can count on the quality.
Do you use “China-made parts” to reduce your production costs?
All of our products are made in Taiwan by our ISO 9001 certified factory, with PRIDE!
For your information, we do not use any mechanical parts that were made in China. In addition, 95% of the electronic parts we use on our products are made in Taiwan. Only less than 1% of the electronic parts such as chips from STMicroelectronics used on entry level machines were made in China. The rest (over 4%) of the electronic parts were made in Europe, such as Siemens PLC for high-end machines.
Do Transpak machines comply with CE to meet EU requirements?
Yes, all of our machines are formally CE certified by German TÜV or Norwegian DNV.
Do Transpak products comply with “WEEE”?
The strapping machine is not required to comply with WEEE directive. Nevertheless, all Transpak strapping machines are WEEE compliance.
When is the first maintenance routine required for TP-702 Mercury? How long is the lifespan of the TP-702’s parts?
Under normal operating conditions, the first maintenance routine is required after 2,000,000 strap cycles.
We are listing the lifespan of 3 consumable parts as follows for your reference:
(a) Heater: more than 4,000,000 cycles
(b) Press Bar: more than 12,000,000 cycles
(c) Front Bar: more than 12,000,000 cycles
Quality before quantity is our business philosophy.